AFTER HOURS SERVICES:
EMERGENCY CALL: 000
AFTER HOURS GP HELPLINE: 1800 022 222
Flexible Pricing Plans
The Centre Health Medical Centres represent a significant achievement for the medical profession and a valuable addition to community services. These centres are the result of extensive research and the expertise of a team of medical, management, and IT professionals. Our mission began with the goal of simplifying healthcare by bringing all essential services into one centralized location, supported by friendly staff and highly qualified medical professionals.
We currently have three main locations:
Click on the location nearest to you to learn more about the services we provide, directions to the centre, and contact information
All Centre Health Medical Centre locations are proudly Accredited through AGPAL – This means we meet specific safety and quality standards. We are recognised for our commitment to safety, quality and continuous improvements.
feedback & complaints
If you have any feedback positive or negative, please send us a message located on our home page – alternatively our Complaint, Compliment or Suggestion can be accessed below, forms are also located on site at all reception desks. If after contacting us we are unable to successfully resolve your complaint, please feel free to contact;
health care complaints commission
Ph: (02) 9219 7444
Toll Free: 1800 043 159
Hearing Impaired: (02) 9219 7555 or contact the National Relay Service on 133 677
Email: hccc@hccc.nsw.gov.au
Address: Level 13, 323 Castlereagh Street (corner of Hay St) SYDNEY NSW 2000
Transfer Of Medical Records
- A valid signed request is received from the patient’s new practice. (All patients over the age of 14yrs must sign for records transfer)
- A Health Summary is sent to the new practice after informing your regular GP at our centre
- A letter is posted to the patient advising there is a cost for transferring medical records.
- Payment types: Eftpos, cash, credit card over the phone or direct deposit.
- Once the payment has been received records are sent (within 1-3 days) to the new practice via registered post.
NOTE: The fee for ALL medical records is $50. (Unless advised differently by Doctor or Practice Manager)
Translation Services
Our practice offers comprehensive translation services to ensure clear communication for all patients. This includes access to TIS National (Translating and Interpreting Service), which provides professional interpreters in over 160 languages. We also offer Auslan (Australian Sign Language) interpreters for patients who are deaf or hard of hearing, ensuring accessibility and inclusivity in all interactions. These services are available to support effective communication between patients and healthcare professionals, enhancing the quality of care.
Email Policy
The purpose of this policy is to provide guidelines for the appropriate use of email within the practice to ensure effective communication, maintain confidentiality, and uphold professional standards.
This policy applies to all staff members, including physicians, nurses, administrative personnel, and any other individuals authorized to use the practice’s email system.
Policy Guidelines
- Professional Communication
- Use a professional tone in all email communications.
- Use proper grammar, spelling, and punctuation.
- Include a clear subject line that reflects the content of the email
Confidentiality
- Do not share patient information or sensitive data via email unless it is encrypted and in compliance with HIPAA regulations.
- Avoid discussing confidential matters in non-secure email threads.
- Only reply to existing emails – do not free text receiver email addresses – we must receive an email request to reply to at all times.
Appropriate Use
- Use the practice’s email for work-related communications only.
- Personal use of email during work hours should be limited and should not interfere with work responsibilities.
Response Time
- Aim to respond to internal emails within 24 hours.
- For external communications, respond as quickly as possible, ideally within one business day.
Email Content
- Be concise and to the point.
- If a conversation requires more detail, consider scheduling a meeting or phone call instead.
Attachments
- Ensure that attachments are virus-free and relevant to the conversation.
- Label attachments clearly
Email Security
- Use strong passwords for your email account and change them regularly.
- Be cautious of phishing scams and do not open suspicious emails or attachments.
Archiving and Retention
- Follow the practice’s policy on email retention, ensuring that emails containing important information are archived appropriately.
- Regularly delete emails that are no longer necessary.
Compliance
- Adhere to all applicable laws and regulations regarding email communications, including privacy laws and regulations specific to healthcare.
Enforcement
- Failure to comply with this policy may result in disciplinary action, up to and including termination of employment
* The practice uses an email disclaimer notice on outgoing emails that are affiliated with the practice stating
Disclaimer:
This email and any files transmitted with it are privileged and confidential information intended for the use of the addressee. The confidentiality and/or privilege in this email is not waived, lost or destroyed if it has been transmitted to you in error. Despite best efforts, the sender and the DELBEST company cannot warrant that this email is free of infection from computer viruses or other contamination.
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
Email is not a secure method of communication. While we make every effort to protect your information, there is a risk that any email you send or receive may be intercepted, misdirected or accessed by unauthorized individuals. For confidential or sensitive matters, we recommend using alternative communication channels.
Social Media
Centre Health Medical Centres have a social media policy which provides guidance for members of the practice on using social media internally and externally. The policy helps identify and mitigate risks associated with social media use.
The practice will appoint a staff member as a social media officer responsible for managing and monitoring the practice’s social media accounts. All posts on the practice’s social media website must be approved by this staff member. The practice reserves the right to remove any content at its own discretion.
The practice’s social media channels are part of our customer service and are monitored and dealt with regularly.
Immediate notifications are set up for monitoring and response – We aim to respond to all enquiries or complaints within 1 day, the platforms are updated weekly when necessary.
Privacy Services
Our practice offers comprehensive translation services to ensure clear communication for all patients. This includes access to TIS National (Translating and Interpreting Service), which provides professional interpreters in over 160 languages. We also offer Auslan (Australian Sign Language) interpreters for patients who are deaf or hard of hearing, ensuring accessibility and inclusivity in all interactions. These services are available to support effective communication between patients and healthcare professionals, enhancing the quality of care.
Health Information Collection and Use
As a patient of our medical practice, we require you to provide us with your personal details and full medical history, so that we may properly assess, diagnose, treat and be proactive in your health care needs. For more information about how we collect and use your health information please see our Privacy Policy.
